Cookie Policy

Corporation No. 8942671 | GST/HST No. 894 267 135 RT0001
Website: quessarienobleinn.com
Last updated: 1 June 2025

1. Introduction

("we", "us" or "our") operates the website located at quessarienobleinn.com (the "Site") to provide information about Quessarienobleinn, our hotel and casino facilities situated in Penticton, British Columbia, Canada. This Cookie Policy explains what cookies and similar storage technologies are, how we use them on the Site, what choices you have regarding their use, and how you can exercise those choices.

This Policy should be read alongside our Privacy Policy, which sets out how we process personal data collected through or in connection with the Site. Both documents form part of our broader commitment to transparent data practices under applicable Canadian federal and provincial privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia's Personal Information Protection Act (PIPA).

By continuing to use the Site after viewing our cookie banner, you acknowledge that you have read and understood this Policy. Where categories of cookies require your active consent, those technologies remain switched off until you provide it.

2. What Cookies and Similar Technologies Are

A cookie is a small text file that a website places on your device (computer, tablet or mobile phone) when you visit it. Cookies allow the website to recognise your device on subsequent visits and remember certain information about your preferences or actions.

In addition to traditional cookies, we may use the following related technologies, which this Policy covers collectively:

Session storage and local storage. Browser-based storage mechanisms that retain data for the duration of a browsing session or persistently on your device, respectively.
Web beacons (clear GIFs / pixel tags). Tiny transparent images embedded in web pages or emails that signal when content has been viewed.
Script tags and SDKs. Code loaded by the Site that may collect information about your device or browsing behaviour.

For ease of reading, the term "cookies" in this Policy refers to all of the above technologies unless a distinction is specifically drawn.

3. Categories of Cookies We Use

We classify the cookies used on the Site into four functional categories. The table below summarises each category, its purpose, and whether your consent is required before it is activated.

Category	Purpose	Consent Required?	Typical Storage Duration
Strictly Necessary	Enable core Site functions such as page navigation, form submission, security features and maintaining your session across pages. The Site cannot function properly without these.	No (legitimate interest / contractual necessity)	Session or up to 12 months
Functional (Preference)	Remember choices you make, such as your preferred language, region settings or any accessibility options you have selected, so that you do not have to re-enter them on each visit.	Yes	Up to 12 months
Analytics and Performance	Collect information about how visitors use the Site, such as which pages are visited most often, how long visitors spend on each page, and any error messages encountered. This helps us improve the Site's usability and content. Data collected under this category is aggregated and does not directly identify individual visitors.	Yes	Up to 24 months
Marketing and Targeting	Used to deliver content and promotions relevant to your interests, to measure the effectiveness of marketing campaigns, and to limit how frequently you see the same advertisement. These cookies may be set by us or by third-party advertising partners whose services we may engage.	Yes	Up to 24 months

Important: Functional, Analytics and Marketing cookies remain entirely inactive until you provide your explicit consent through our cookie preference centre. You may accept all optional categories at once or enable only those categories you are comfortable with.

4. Strictly Necessary Cookies

Strictly necessary cookies are set automatically when you access the Site and do not require your consent because they are essential to deliver the service you have requested. Examples of functions supported by these cookies include:

Maintaining your session while you navigate between pages.
Remembering items you have added to a reservation enquiry form before you submit it.
Applying security measures to protect against cross-site request forgery and other common web vulnerabilities.
Storing your cookie consent preferences once you have made them, so that we do not ask you again on every page.
Ensuring the Site is displayed correctly for your device type and browser.

Because these cookies are essential, you cannot opt out of them through our cookie preference centre. However, you may instruct your browser to block or delete all cookies, including strictly necessary ones. Please be aware that doing so will prevent certain parts of the Site from functioning correctly.

5. Functional (Preference) Cookies

Functional cookies improve your experience by remembering selections you have made on the Site. Without these cookies, the Site may not be able to recall your preferences between visits, and you may need to re-enter your choices each time you arrive.

These cookies are only placed on your device after you have indicated your consent in our cookie preference centre. They do not collect information used for advertising purposes and do not track your browsing behaviour across other websites.

6. Analytics and Performance Cookies

Analytics cookies help us understand how visitors interact with the Site. The information collected is statistical in nature and is used solely to improve our digital presence and the quality of information we provide to guests and prospective guests of Quessarienobleinn.

Typical data points collected may include:

Pages visited and the order in which they were visited.
Time spent on each page.
The general geographic region from which a visit originates (country or province level only).
The type of device, operating system and browser used.
Referral source (how a visitor arrived at the Site, such as from a search engine or a link on another website).
Technical errors encountered during a visit.

Analytics cookies are only activated if you consent to this category. Where a third-party analytics provider is used to process this data on our behalf, that provider acts as a data processor under a written agreement and is not permitted to use the data for its own independent purposes.

7. Marketing and Targeting Cookies

Marketing cookies are used to make advertising and promotional communications more relevant to you. They may be used to:

Record that you have visited the Site so that advertising partners can show you relevant content on other websites or platforms.
Measure the performance of advertising campaigns and calculate return on investment from digital marketing activity.
Limit the frequency with which you are shown the same promotional message.
Build an understanding of your general interests to personalise the content and offers you see.

Marketing cookies are only placed on your device after you have provided explicit consent. Some of these cookies may be set by third-party advertising networks on our behalf. We describe our responsibilities and those of third parties in Section 9 below.

Please note that the casino facilities at Quessarienobleinn are open to guests who are 19 years of age or older in British Columbia. We do not direct marketing cookies toward anyone who has indicated, or whom we have reason to believe, is under the age of 19. Our responsible gaming commitment is described in Section 11 of this Policy.

8. Cookie Duration

Cookies can be classified by how long they remain on your device:

Session cookies. These are temporary and are erased automatically when you close your browser. They allow the Site to link your actions during a single browsing session.
Persistent cookies. These remain on your device for a set period after your browsing session ends, or until you delete them manually. The maximum retention periods applicable to each category are indicated in the table in Section 3. When a persistent cookie expires, it is removed automatically by your browser.

We periodically review the cookies in use on the Site and aim to minimise storage durations to what is reasonably necessary for the purpose of each cookie.

9. Third-Party Cookies and Our Responsibilities

Some cookies placed on the Site may originate from third parties, such as analytics providers, social media platforms or advertising networks, whose services we incorporate into the Site. When third-party cookies are involved, you should be aware of the following:

Third-party providers operate under their own privacy and cookie policies, which govern how they collect and use data through their technologies. We encourage you to review those policies directly on the relevant third-party websites.
We do not control the third party's use of data collected through its own cookies once it has been transmitted to that third party, except to the extent that we have entered into a data processing agreement restricting the third party's permitted uses.
We take reasonable steps to select third-party providers whose data practices are consistent with applicable Canadian privacy law and whose terms reflect an appropriate standard of data protection.
We will only activate third-party optional cookies after you have given your consent through our cookie preference centre.

Links from the Site to external websites are provided for your convenience only. We are not responsible for the cookie or privacy practices of those external sites.

11. Responsible Gaming and Cookie Use

The casino facilities at Quessarienobleinn are open exclusively to guests who meet the minimum legal age requirement of 19 years in British Columbia. We do not use cookies or any related technology to target marketing content related to gaming toward minors.

The British Columbia Lottery Corporation (BCLC) provides public responsible gaming resources, self-exclusion programmes and guidance for individuals who may be concerned about their gaming habits or those of someone they know. Information about these resources is available directly through the BCLC's public website. We may use cookies to deliver responsible gaming messaging to users of the Site in a manner consistent with applicable requirements.

12. Cookie Data and Personal Information

Some cookies collect or generate information that, alone or in combination with other data, may constitute personal information under Canadian privacy law. Where cookies collect personal information, that information is handled in accordance with our Privacy Policy, which describes:

The legal bases on which we rely to process personal information.
How long we retain personal information.
Your rights of access, correction and erasure.
How to contact us or make a complaint regarding our data practices.

We do not use cookies to collect special-category personal data.

Where personal information collected via cookies is transferred outside Canada, we take steps to ensure an adequate level of protection is maintained in accordance with applicable Canadian law, including the use of contractual safeguards where appropriate.

13. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in the technologies we use, changes in applicable law, or changes in our business practices. When we make material changes, we will update the "Last updated" date at the top of this page. We may also notify you of significant changes through a prominent notice on the Site or through the cookie preference centre the next time you visit.

We encourage you to review this Policy periodically to stay informed about how we use cookies. Your continued use of the Site after an updated Policy has been posted constitutes acknowledgement that you have read it. Where a material change affects optional cookie categories for which you have previously given consent, we will seek fresh consent before activating those technologies under the revised terms.

14. Contact Us

If you have questions, concerns or requests relating to this Cookie Policy or to our use of cookies and similar technologies, please contact us using the details below:

Privacy Office

Email: privacy@quessarienobleinn.com

We will endeavour to respond to all enquiries within a reasonable time and no later than 30 days of receipt, as required under applicable Canadian privacy legislation. If you are not satisfied with our response, you may have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner for British Columbia. Contact details for both offices are available on their respective public websites.