Terms of Use

1. Acceptance of Terms

Your continued use of the Website constitutes your unconditional acceptance of these Terms of Use and any documents incorporated herein by reference, including our Privacy Policy. These Terms apply to all visitors, users and any other persons who access or use the Website, regardless of the device or means by which they do so.

We reserve the right to amend these Terms at any time. Amendments take effect immediately upon publication on the Website. The date shown at the top of this page reflects the most recent revision. Your continued use of the Website after any amendment constitutes acceptance of the revised Terms. We encourage you to review this page periodically.

If you are using the Website on behalf of an organisation or legal entity, you represent that you have the authority to bind that organisation to these Terms, and that "you" refers to both you personally and that organisation.

2. Purpose of the Website

The Website is provided solely for the purpose of presenting information about Quessarienobleinn, a physical hotel and casino property situated in Penticton, British Columbia, Canada, and for facilitating legitimate enquiries and reservation requests from prospective and returning guests.

The Website does not offer, host or enable any form of online gambling, wagering, real-money gaming or skill-based gaming activity. Any gaming facilities referenced on the Website are available exclusively on-site at the physical property, subject to applicable laws, regulations and the specific terms and conditions posted within those facilities.

Information published on the Website is provided for general informational purposes only. While we endeavour to keep all content accurate and current, we make no warranty that any particular information is complete, up to date or free from error at any given time.

3. Permitted Use

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Website for personal, non-commercial purposes only. You agree that you will not:

• Use the Website for any unlawful purpose or in any manner inconsistent with applicable federal, provincial or municipal law;
• Reproduce, duplicate, copy, sell, resell or exploit any portion of the Website without our express prior written consent;
• Transmit any unsolicited or unauthorised advertising, promotional material, spam or chain letters through or in connection with the Website;
• Upload, post or transmit any content that is unlawful, harmful, threatening, abusive, defamatory, obscene or otherwise objectionable;
• Attempt to gain unauthorised access to any part of the Website, its servers, databases or connected systems;
• Use any automated tool, script, robot, spider, scraper or data-mining technique to access, extract or index content from the Website without our express written consent;
• Introduce viruses, Trojan horses, worms, logic bombs or any other malicious or technologically harmful material to the Website;
• Interfere with or disrupt the integrity or performance of the Website or the data contained within it;
• Frame, mirror or embed any portion of the Website on another site or service without our express written consent; or
• Impersonate any person or entity or misrepresent your affiliation with any person or entity in connection with your use of the Website.

We reserve the right, at our sole discretion, to terminate or restrict your access to the Website at any time and for any reason, without notice or liability. Breach of these Terms may also be reported to relevant law enforcement authorities.

4. Intellectual Property

All content published on the Website, including but not limited to text, graphics, photographs, logos, icons, audio clips, digital downloads, data compilations, software and the overall compilation of the Website (collectively, the "Content"), is the property of or its content suppliers and is protected by the copyright, trade-mark and other intellectual property laws of Canada and applicable international treaties.

The trade name "Quessarienobleinn", the associated logo and all related marks, trade dress and service marks are trade-marks of Nothing in these Terms grants you any right or licence to use any of our trade-marks, trade names, service marks or logos without our prior written consent.

You may view, print and download individual pages of the Website for your own personal, non-commercial reference only, provided that:

• You do not modify or alter the Content in any way;
• All copyright and other proprietary notices are retained on any copies you make; and
• No copy is reproduced, sold, licensed, distributed or otherwise made available for commercial purposes.

Any other use of the Content without our express prior written permission is strictly prohibited and may constitute an infringement of our intellectual property rights.

5. Reservation Requests and Bookings

The Website may allow you to submit reservation enquiries or booking requests for accommodation and other services at Quessarienobleinn. All such submissions are requests only. A binding contract for accommodation is formed only when you receive written confirmation of your reservation directly from or an authorised booking agent.

When submitting a reservation request, you agree to:

• Provide complete, accurate and truthful information about yourself and the guests in your party;
• Ensure that all personal data submitted belongs to you or has been provided with the knowledge and consent of the individual concerned;
• Notify us promptly of any change to information previously provided; and
• Be at least 18 years of age, or the minimum age of majority in your jurisdiction if higher than 18.

We reserve the right to decline any reservation request at our absolute discretion, including where we have reasonable grounds to believe that the request is fraudulent, in breach of these Terms, or may otherwise pose a risk to our guests, staff or property.

6. Rates, Pricing and Booking Terms

6.1 Rates and Taxes

All rates displayed on the Website are quoted in Canadian dollars (CAD) unless expressly stated otherwise. Rates may be subject to applicable federal and provincial taxes, including Goods and Services Tax (GST) and Harmonized Sales Tax (HST) collected under GST/HST No. 894 267 135 RT0001, as well as any applicable tourism levies or municipal accommodation taxes. The total amount payable, including all applicable taxes, will be clearly communicated to you prior to confirmation of your reservation.

6.2 Rate Accuracy

We make every reasonable effort to ensure that published rates are accurate at the time of display. However, rates are subject to availability and may change at any time prior to a confirmed reservation. In the event of a pricing error, we reserve the right to contact you to offer the correct rate or to cancel the reservation, in which case any payment collected will be refunded in full.

6.3 Payment

Payment terms, accepted methods of payment, deposit requirements and any prepayment conditions will be specified at the time of booking and in your reservation confirmation. By providing payment details, you represent that you are authorised to use the payment method provided.

6.4 Cancellations and Modifications

Cancellation and modification policies vary by rate type and availability. The specific cancellation policy applicable to your reservation will be communicated to you at the time of booking and confirmed in writing. Failure to cancel a reservation in accordance with the applicable policy may result in the forfeiture of any deposit or the application of a cancellation charge. Please review the cancellation terms applicable to your booking carefully before confirming your reservation.

6.5 Summary of Key Booking Conditions

7. Age Restrictions

Access to the casino facilities located within the Quessarienobleinn property is restricted to persons who are 18 years of age or older. This minimum age requirement is a legal obligation under the laws of British Columbia and applies without exception. Valid government-issued photo identification confirming date of birth may be required as a condition of entry to any gaming area of the property.

By using this Website to make a reservation or enquiry in connection with the property, you confirm that you are at least 18 years of age, or that you are acting in a capacity that does not require you personally to access age-restricted areas of the property.

The Website itself is not directed at persons under the age of 18. If you are under 18, you must not use this Website or submit any personal information through it. We do not knowingly collect personal information from persons under the age of 18. If we become aware that personal information has been collected from a person under the age of 18 without appropriate parental or guardian consent, we will take steps to delete that information as soon as practicable.

8. Responsible Gaming

is committed to promoting a safe and responsible environment within its on-site gaming facilities. We recognise that for some individuals gambling can become problematic and we support efforts to minimise gambling-related harm in the community.

The British Columbia Lottery Corporation (BCLC) and the Province of British Columbia provide publicly available guidance, educational materials and self-exclusion tools to assist individuals who may be concerned about their gambling behaviour or that of someone they care about. These resources are independent of any individual property and are available to all residents of British Columbia.

The following publicly available resources may be of assistance:

• GameSense: A responsible gambling information program supported by BCLC, which provides practical information and strategies to help people make informed decisions about gambling. Further information is available through the BCLC website and GameSense advisors present at gaming facilities.
• Responsible Gambling Council (RGC): A national non-profit organisation that provides information, resources and self-assessment tools related to gambling behaviour. Resources are available at responsiblegambling.org.
• Problem Gambling Help Line: A confidential support and referral line available to residents of British Columbia. Contact details are published by the Province of British Columbia and the BCLC.

We encourage all guests who visit our gaming facilities to set personal limits, gamble within their means and seek assistance if gambling is negatively affecting their lives or the lives of those around them. Self-exclusion options are available through BCLC's voluntary self-exclusion program, details of which are posted within the gaming facility and on BCLC's public website.

9. External Links and Third-Party Websites

The Website may contain hyperlinks to websites or online resources operated by third parties. These links are provided for your information and convenience only. We have no control over the content, privacy practices or security of any third-party website and accept no responsibility or liability for them or for any loss or damage that may arise from your use of them.

The inclusion of a link to a third-party website does not constitute an endorsement, approval or recommendation by of that website, its operator or any content, product or service it provides. You access any linked third-party website entirely at your own risk.

If you choose to access any third-party website via a link on our Website, you do so subject to the terms and conditions and privacy policies of that third-party website.

10. Website Availability

We endeavour to maintain continuous availability of the Website. However, we do not warrant that access to the Website will be uninterrupted, timely, secure or free from error. The Website may be temporarily unavailable due to:

• Scheduled or emergency maintenance;
• Technical failures beyond our reasonable control;
• Interruptions to internet or telecommunications services;
• Force majeure events; or
• Other circumstances outside our reasonable control.

We reserve the right to suspend, withdraw, discontinue or modify any part of the Website at any time and without notice. We will not be liable to you if, for any reason, all or any part of the Website is unavailable at any time or for any period.

11. Limitation of Liability and Disclaimers

11.1 No Warranties

The Website and all Content are provided on an "as is" and "as available" basis without any representation or warranty of any kind, whether express, implied or statutory. To the fullest extent permitted by applicable law, disclaims all implied warranties, including implied warranties of merchantability, fitness for a particular purpose and non-infringement.

11.2 Limitation of Liability

To the fullest extent permitted by applicable Canadian law, , its directors, officers, employees, agents and contractors will not be liable for any loss or damage arising out of or in connection with your use of, or inability to use, the Website, including:

• Any direct, indirect, incidental, consequential or punitive loss;
• Loss of profits, revenue, data or business opportunities;
• Damage to or loss of goodwill;
• Any loss or damage caused by viruses or other malicious code that may infect your equipment, software or data as a result of your use of the Website or any linked third-party website; or
• Any inaccuracy, error or omission in any information published on the Website.

Nothing in these Terms excludes or limits our liability for fraud, fraudulent misrepresentation, death or personal injury caused by our negligence, or any other liability that cannot lawfully be excluded or limited under the laws of British Columbia or Canada.

11.3 Accuracy of Information

The Content on the Website may include inaccuracies or typographical errors. We make no commitment that the Content is accurate, complete or current, and you should not rely solely on information published on the Website when making purchasing or travel decisions. We recommend that you contact us directly to confirm any details that are material to your booking.

12. Governing Law

These Terms of Use and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims) are governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to any conflict-of-law principles that would require the application of the laws of another jurisdiction.

The courts of the Province of British Columbia, sitting in the City of Penticton, shall have non-exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with these Terms or their subject matter. You irrevocably agree to submit to that jurisdiction for those purposes.

If you are accessing the Website from outside Canada, you do so on your own initiative and are responsible for compliance with the local laws of your own jurisdiction.

13. Disputes

We value our guests and are committed to resolving any concerns promptly and fairly. If you have a concern, complaint or dispute arising from your use of the Website or any service provided by , we ask that you contact us in the first instance using the contact details set out in Section 14 below, so that we have the opportunity to resolve the matter informally before any formal proceedings are commenced.

We will endeavour to acknowledge your complaint within five (5) business days and to provide a substantive response within twenty (20) business days of receipt. Where a matter is complex, we will keep you informed of the progress of our investigation and notify you if additional time is required.

If we are unable to resolve a dispute to your satisfaction through our internal process, you retain the right to pursue any remedies available to you under applicable law, including recourse to the courts of British Columbia as described in Section 12.

Consumers in British Columbia also have access to consumer protection resources through the Consumer Protection BC organisation, which administers provincial consumer protection legislation and provides information on consumer rights and complaint resolution pathways.

14. Contact Details

If you have any questions, concerns or requests relating to these Terms of Use, the Website, or any service provided by , you may contact us using the details below.

For privacy-related matters specifically, including requests to access, correct or delete your personal information, please contact us at privacy@quessarienobleinn.com.

15. General Provisions

15.1 Severability

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, unlawful or unenforceable to any extent, that provision will be severed from the remaining Terms, which will continue to be valid and enforceable to the fullest extent permitted by applicable law.

15.2 Waiver

No failure or delay by us in exercising any right or remedy under these Terms shall operate as a waiver of that right or remedy, nor shall any single or partial exercise of any right or remedy preclude any further exercise of that right or remedy or the exercise of any other right or remedy.

15.3 Entire Agreement

These Terms of Use, together with our Privacy Policy and any additional terms communicated to you at the time of booking, constitute the entire agreement between you and with respect to your use of the Website and supersede all prior representations, understandings or agreements, whether written or oral, relating to the same subject matter.

15.4 Assignment

You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations under these Terms without restriction.

15.5 Language

These Terms have been drafted in the English language. Where any translation of these Terms is provided for convenience, the English version shall prevail in the event of any inconsistency.