1. Our Commitment to Responsible Gambling

The casino facilities at Quessarienobleinn are operated as a form of leisure and entertainment. We believe that gambling, when approached as an optional recreational activity within freely chosen personal limits, can be a positive part of a guest stay. We are equally committed to ensuring that every person who visits our casino floor has access to the information, tools and assistance they need to keep their play within bounds that are comfortable for them.

Our team is trained to uphold these principles at all times. We do not encourage guests to gamble beyond their intentions, and we actively support anyone who asks for help or who wishes to step back from gambling activities.

2. Adult-Only Access

Access to the casino areas of Quessarienobleinn is strictly limited to adults aged 18 years and over. This requirement applies at all times the gaming floor is open, without exception.

2.1 Age Verification

Any guest who appears to be under the age of 18, or whose age cannot be confirmed to the satisfaction of our team, will be asked to present valid government-issued photo identification before being permitted to enter or remain in the casino area. Acceptable identification includes:

• A valid Canadian passport or passport card
• A Canadian provincial or territorial driver's licence
• A Canadian provincial or territorial identity card
• A Permanent Resident card issued by the Government of Canada
• Any other government-issued document bearing a photograph and date of birth

Guests who cannot provide satisfactory identification will be refused entry to the casino floor. This policy is applied consistently and without discrimination.

2.2 Protecting Young People

Minors are not permitted to loiter near casino entrances or in adjacent areas while an accompanying adult gambles. If you are a parent or guardian travelling with children, please ensure that minors remain in designated non-gaming areas of the property. Members of our team will redirect any minor found in or near the gaming floor.

3. Gambling as a Personal Choice

Participation in casino activities at Quessarienobleinn is entirely voluntary. No guest is required or pressured to gamble, and our hotel and non-gaming amenities are available to all registered guests regardless of whether they choose to visit the casino.

Before you begin playing, we encourage you to consider the following principles:

• Gamble for enjoyment only. Treat casino play as a form of paid entertainment, not as a source of income or a way to resolve financial pressures.
• Expect to lose. The house edge in all casino games means that, over time, the vast majority of players will spend more than they win. Any money you bring to the casino floor should be an amount you are fully prepared to spend.
• Never chase losses. Attempting to win back money that has already been lost by increasing bets or extending play sessions is one of the most common pathways to problematic gambling.
• Gambling is not a guaranteed outcome activity. Results in all casino games are determined by chance. Past results do not influence future outcomes.
• Keep gambling separate from other areas of life. Decisions about family, employment, finances and personal wellbeing should be made independently of gambling activities.

4. Setting Time and Spending Limits

Setting clear personal limits before you begin a gaming session is one of the most effective ways to keep gambling enjoyable. We encourage every guest to decide on both a spending limit and a time limit in advance, and to commit to those limits regardless of how a session unfolds.

4.1 Spending Limits

A spending limit is the total amount of money you are comfortable losing during a visit to the casino. Consider the following when setting your limit:

• Use only discretionary funds that are separate from essential living expenses.
• Leave credit cards, bank cards and additional cash in your room or at the front desk.
• Bring only the cash amount you have decided to spend, and stop play when it is gone.
• Do not borrow money from other guests, or from any source, to continue gambling.

4.2 Time Limits

A time limit is the maximum duration you intend to spend on the casino floor during a single visit. Setting a time limit helps to prevent extended sessions that can impair decision-making. Practical steps include:

• Set an alarm on your mobile device before you begin play.
• Check the time periodically throughout your session.
• Plan activities outside the casino during your stay so that gambling does not become the default way to fill your time.
• Honour your chosen stop time whether you are ahead or behind.

4.3 Summary of Recommended Practices

5. Recognising Warning Signs

For most guests, gambling remains a leisure activity with no lasting negative consequences. For some people, however, patterns of behaviour can develop that signal a loss of control. Being aware of these patterns, in yourself and in people you care about, is an important first step toward addressing them early.

The following are commonly recognised warning signs that gambling may be becoming difficult to manage:

• Spending more money or more time gambling than originally intended, on a repeated basis
• Feeling restless, irritable or preoccupied when not gambling
• Using gambling as a way to escape from stress, worry or personal difficulties
• Repeatedly returning to the casino after losing, with the intention of winning back what was lost
• Concealing the extent of gambling from family members, friends or colleagues
• Borrowing money, selling possessions or neglecting bills in order to fund gambling
• Finding it difficult to stop gambling once a session has begun, even when you intend to
• Neglecting personal, family or professional responsibilities because of time spent gambling
• Feeling guilt or regret after gambling sessions on a regular basis
• Making repeated unsuccessful attempts to reduce or stop gambling

Recognising one or more of these signs does not carry any judgment. It is simply information that can help you make a decision about whether to seek support, take a break or use one of the tools described on this page.

6. Taking Breaks

Regular breaks from gambling are important for maintaining clear decision-making and keeping play enjoyable. Extended sessions without breaks can alter your perception of time and money, and can make it harder to honour the limits you set before you began.

We encourage guests to:

• Step away from the casino floor for at least a short interval every hour of play
• Take meals, fresh air and rest before returning to the gaming area
• Use break time to review how much time and money has been spent relative to the limits set
• Speak with a companion or trusted contact during a break if you are uncertain whether to continue

If at any point during a break you decide you do not wish to return to the casino, that is always a fully supported decision. Members of our team are available to assist you if you need guidance on how to step away, and we can connect you with our Guest Services team for any further assistance.

7. Property Self-Exclusion

offers a property-level self-exclusion programme. Self-exclusion is a formal arrangement under which you voluntarily request that you be refused access to the casino areas of our property for a specified period of time. It is a serious and confidential commitment, and our team will honour it fully.

7.1 How to Request Self-Exclusion

To initiate a self-exclusion arrangement, please contact our Guest Services team in person at the main reception desk. A private meeting will be arranged with a trained member of our responsible gambling staff. During this meeting you will:

• Confirm your identity with valid photo identification
• Select the duration of your exclusion period from the options available
• Review and sign the self-exclusion agreement
• Receive written confirmation of the arrangement

Self-exclusion requests may also be submitted in writing to our privacy and compliance team at privacy@quessarienobleinn.com, following which an in-person identity verification appointment will be arranged at your convenience.

7.2 What Self-Exclusion Covers

Once a self-exclusion agreement is active, you will be refused entry to all casino gaming areas at Quessarienobleinn for the agreed period. Your details will be recorded on our internal exclusion register and shared only with staff members who have a legitimate operational reason to hold that information. Your information will be handled in accordance with our Privacy Policy and applicable Canadian privacy legislation.

7.3 Duration and Renewal

Self-exclusion periods are available in durations to be confirmed with our responsible gambling team at the time of your request. At the end of the agreed period, exclusion will not be lifted automatically. You will be required to attend an in-person meeting to formally review and, if you choose, end the arrangement. You may also request an extension of any existing exclusion at any time by contacting us.

7.4 Limitations of Property Self-Exclusion

Our self-exclusion programme applies to the casino facilities at quessarienobleinn.com and at our physical premises at 182 Main Street, Penticton, BC. It does not extend to other gaming venues in British Columbia or elsewhere in Canada. If you wish to exclude yourself from a broader range of venues, we encourage you to contact local provincial gaming authorities or support services for information about any wider exclusion options that may be available to you in British Columbia.

8. Support from Trusted Contacts

Speaking with someone you trust is often one of the most helpful steps a person can take when they are concerned about their gambling. Family members, close friends and trusted colleagues can offer perspective, practical support and encouragement that is difficult to find alone.

If you are concerned about your own gambling, consider:

• Sharing your concerns openly with a family member or close friend
• Asking a trusted contact to accompany you to the casino and to help you honour your limits
• Asking a trusted person to hold your bank card or excess cash before you visit the casino floor
• Checking in with someone you trust after each gaming session

If you are a family member or friend of someone whose gambling is causing you concern, you do not need to wait until that person asks for help. Expressing concern in a calm, non-judgmental way and encouraging the person to speak with a professional support service is a constructive and caring step.

Our Guest Services team is also available to speak with family members or companions who have concerns about a guest's gambling behaviour. All such conversations are handled with discretion and sensitivity.

9. Responsible Gambling Resources in Canada

A range of responsible gambling support resources is available to residents and visitors in Canada and in British Columbia specifically. These resources are provided by public authorities and community organisations at no cost to the individual, and they offer confidential assistance for people affected by gambling difficulties.

We encourage any guest who feels they may benefit from additional support to seek information through:

• Provincial gaming and public health authorities in British Columbia. The provincial government provides public information about responsible gambling, self-exclusion options across regulated venues, and referrals to support services. Information is available through the official provincial government website.
• Community and social service organisations. A number of community organisations across British Columbia provide confidential counselling and peer support for individuals and families affected by problem gambling. Your local community services directory or provincial health information line can point you toward services available in your area.
• National responsible gambling resources. Federal and national public health bodies in Canada publish responsible gambling guidance and maintain directories of support services available across all provinces and territories. These resources can be accessed through official Government of Canada public health channels.

Our Guest Services team can assist you in identifying how to access these resources. Please approach any member of our team in person, or send an enquiry to privacy@quessarienobleinn.com, and we will respond promptly and in confidence.

10. Our Team and Their Role

Members of the Quessarienobleinn casino and hospitality team receive ongoing training in responsible gambling awareness. This training covers recognition of potential indicators of distress in guests, the correct process for initiating conversations about available support, and the procedures for processing self-exclusion requests and for refusing service to guests who should not be admitted.

Our team members are empowered to:

• Approach guests in a discreet and respectful manner if they observe indicators of difficulty
• Provide information about responsible gambling tools and resources on request
• Facilitate self-exclusion requests at any time the property is operational
• Refuse admission to any person who does not meet the minimum age requirement of 18
• Escalate concerns about a guest's welfare to senior management where appropriate

If you wish to speak with a member of staff about any responsible gambling matter, please ask at the main reception desk or approach any visible team member on the casino floor. All such conversations will be treated with full discretion.

11. Summary of Our Commitments

12. Contact Us

If you have questions about the information on this page, wish to request a self-exclusion, or want to speak with a member of our responsible gambling team, please contact us using the details below.

For in-person responsible gambling assistance, please visit our main reception desk at any time during operational hours. A trained team member will be available to speak with you in private.